Built by dealers. Run by people who've done the work.
Dealer Success Groups is a Bob Clements International program. We've spent 40+ years inside dealerships — fixing service departments, training managers, and helping owners get their lives back.
Where this came from
Bob Clements built BCI because dealers deserved better.
Bob Clements started Bob Clements International as a sales training organization — and quickly realized that sales alone wasn't the problem. Dealers were good at moving machines. What they struggled with was the fixed operations, meaning the business behind the sale the business behind the sale. So BCI pivoted: deep into process development, parts departments, and service operations.
The service department was a black hole. Parts margins were guesswork. Nobody was tracking the numbers that actually mattered. Bob built the systems, benchmarks, and training programs that gave dealers a way to fix all of it — and over 40 years, those programs have reached thousands of dealerships across North America.
Dealer Success Groups is the next step. Instead of on-site consulting or yearly training at a manufacturer meeting, it puts dealers with an advisor who knows the numbers cold and partners with the business owners and their teams to make change stick and force the business to grow.
Why it works
We don't guess. We benchmark.
Monthly profit and loss, every month
We work from your actual P&L — not gut feel, not industry averages. Every month, you know exactly where the money went and what to do about it.
We know the numbers
Labor efficiency, parts margins, service absorption, technician productivity — we track the metrics that actually drive dealership profitability and hold you accountable to them.
40+ years of pattern recognition
We've seen the same problems in thousands of dealerships. We know what causes them and what fixes them. That's not a pitch — it's just the record.
The team
Advisors who've been inside the dealership.
Every DSG advisor speaks dealership. They've trained service managers, run financial reviews, and sat across the table from dealers who thought their numbers were fine... until they weren't. They know what good looks like, and they know how to get you there. Our advisors learned from the best (just don't tell Bob we said that.)
Bob Clements
Founder, Bob Clements International
Bob has spent more than 40 years helping equipment dealers build profitable, sustainable businesses. He's a published author and the authoritative voice in our industry for setting performance standards in dealerships. He continues to be the most recognized name in dealership performance consulting and speaking.
Jeff Blackton
Dealer Success Groups creator and Owner
Over 15 years ago, Bob challenged Jeff to find a better way to deliver the core BCI training to dealers in a way that didn't require them to spend time away from their dealerships, waste money on travel, or forget 60% of the great ideas that they heard before they got home. Dealer Success Groups was created to make coaching and training as affordable and accessible as technology would allow. Today DSGs continues to follow Bob's original mandate and continues to innovate in the dealership coaching and consulting space. Jeff continues to push dealers to redefine their own versions of success and he is forever optimistic about future of this industry.
Ready to see if DSG is a fit?
Start with a 30-minute advisor call. No pitch, no pressure.